403 forbidden error when using preview

Hi Prismic,

I am receiving 403 errors when trying to preview documents. I have not deployed anything new since late October to the branch. When trying to preview I sometimes get this image below:

Was there a change to the preview system recently?
I copy the io.prismic.preview cookie preview link and saw similar issue that either shows the same picture above or a white screen with the prismic square on the bottom left.

Hello, The Writing Room is unavailable due to our upstream providers' issues. The API is up. Sorry for the inconvenience.

Check our status page to see updates about this.


Thanks for the update Pau.
Looks like AWS is down. I cannot login to Prismic. Are those two related?

Yes, we're getting gateway timeouts on AWS side. So for the moment, the login isn't available as well. Only the API.

Hi Pau, I am still getting a 403 error when trying to preview. I didn't make any changes. I check the status for Prismic but do not see anything be down at this time. Is there anything I can do to try to identify the issue?

We try to be consistent in updating the status page.
At the moment, everything must be working correctly.
Sorry for the inconvenience.


Found the issue to be that I am trying to use node Prismic implementation along side with react Prismic implementation. This caused the 403 error.