Changing Password - No way of logging back in

We have two team members who attempted to change their passwords.. Now they are stuck in an endless loop of not being able to get into the system and are seeing:

They can't even get into the community to post / request help.

What can we do?

Hello Pete, I've responded to your private message as well, can you tell me which steps you took before finding this error?

Hello @pete this is now fixed. You should be able to reset your password.

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