Chinese Translator Unable to Access Prismic

Within the last couple of days, did Prismic make any changes that would prevent a user based in China from accessing the website?

We have been using translators from around the world to translate our website content, but in the last 3 days, our Chinese translator has been unable to access the site. He had no issues up until this point.

I have his log file if that helps. The beginning looks like this:

/documents/:29 GET https://www.google.com/recaptcha/api.js?hl=en net::ERR_CONNECTION_REFUSED
DevTools failed to load SourceMap: Could not load content for https://socreate.prismic.io/...xxxxxx/javascripts/vendors/material.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://socreate.prismic.io/...xxxxxx/javascripts/vendors/underscore-min.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://socreate.prismic.io/...xxxxxx/stylesheets/vendors/material.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

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Hi Courtney,

Welcome to the Prismic community, I will try to help you on this.

This issue might be related to China Great Firewall, I have created a ticket in our issue tracker and we will contact you as soon as possible.

It would also useful to share the exact timestamp of the error as well as some screenshots.

Fares

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Here’s the screenshot.

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Perfect, thanks for the info, I will update the issue.

Hi Courtney,

There can be many reasons for this user not being able to access Prismic (slow network, company network restrictions, great firewall).

However, there was no change on our side and we are still seeing some activity from our Prismic users located in China.