# How to completely delete a file from the library?

**URL:** <https://community.prismic.io/t/how-to-completely-delete-a-file-from-the-library/15828>\
**Category:** Prismic Administrative Support\
**Created:** [April 30, 2024, 6:58pm UTC](https://community.prismic.io/t/how-to-completely-delete-a-file-from-the-library/15828 "2024-04-30T18:58:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mbergstrom](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@mbergstrom](https://community.prismic.io/u/mbergstrom)\
**Post date:** [April 30, 2024, 6:58pm UTC](https://community.prismic.io/t/how-to-completely-delete-a-file-from-the-library/15828/1 "2024-04-30T18:58:30Z")

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Deleting the file with the trash can doesn't really deletes the file as the link is still reachable. I've seen an FAQ post saying there is no solution aside from asking for help on a public forum (here), is that really the best prismic can do?

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**Author:** ![samlittlefair](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/samlittlefair/32/696_2.png) [@samlittlefair](https://community.prismic.io/u/samlittlefair)\
**Post date:** [May 2, 2024, 3:03pm UTC](https://community.prismic.io/t/how-to-completely-delete-a-file-from-the-library/15828/3 "2024-05-02T15:03:03Z")

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Hey Marcus,

Please submit a request through our support portal:

[https://prismic.atlassian.net/servicedesk/customer/portals](https://prismic.atlassian.net/servicedesk/customer/portals)

We'll take care of the data removal for you 🙂

Sam