# Invitation is always pending **URL:** \ **Category:** Prismic for Content Creators\ **Created:** [September 24, 2020, 3:18pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005 "2020-09-24T15:18:29Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![mark.jones](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@mark.jones](https://community.prismic.io/u/mark.jones)\ **Post date:** [September 24, 2020, 3:18pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/1 "2020-09-24T15:18:29Z")
Hi there, I'm trying to invite a new user and despite having created an account and clicked Join Repository she is not seeing the repository in her dashboard and the invitation is still pending. She is using Chrome and we've tried re-inviting her now she has an account and not had any luck. Can anyone advise please? Mark ---
**Author:** ![ggg](https://avatars.discourse-cdn.com/v4/letter/g/71c47a/32.png) [@ggg](https://community.prismic.io/u/ggg)\ **Post date:** [September 24, 2020, 3:41pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/2 "2020-09-24T15:41:50Z")
I'm experiencing the same issue this morning. ---
**Author:** ![Fares](https://avatars.discourse-cdn.com/v4/letter/f/71e660/32.png) [@Fares](https://community.prismic.io/u/Fares)\ **Post date:** [September 24, 2020, 3:44pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/3 "2020-09-24T15:44:55Z")
Hi Mark, The user should get an email to confirm? didn't she get? Please refer to this [article](https://user-guides.prismic.io/en/articles/780676-inviting-new-users-to-a-repository) to learn more. If that doesn't solve the issue then can you share with us the name of your repository (in a Private message if confidential) so that I will be able to check for you? Looking forward to your replay, Fares ---
**Author:** ![mark.jones](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@mark.jones](https://community.prismic.io/u/mark.jones)\ **Post date:** [September 24, 2020, 3:56pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/4 "2020-09-24T15:56:02Z")
Hi Fares. The repository name is techwillsaveus. She did receive the email and clicked "join repository" but the repository isn't joined and the invitation is still pending. ---
**Author:** ![Phil](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/phil/32/14_2.png) [@Phil](https://community.prismic.io/u/Phil)\ **Post date:** [September 24, 2020, 4:58pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/7 "2020-09-24T16:58:01Z")
Hi Everyone 👋, We believe we know what the issue is and we will get back to you tomorrow once we have more information. 🙂 Thanks. ---
**Author:** ![pfgope](https://avatars.discourse-cdn.com/v4/letter/p/8797f3/32.png) [@pfgope](https://community.prismic.io/u/pfgope)\ **Post date:** [September 25, 2020, 8:23am UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/8 "2020-09-25T08:23:43Z")
Hello everyone, Same problem in our repository. Do you have any update about this ? ---
**Author:** ![Phil](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/phil/32/14_2.png) [@Phil](https://community.prismic.io/u/Phil)\ **Post date:** [September 25, 2020, 8:54am UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/9 "2020-09-25T08:54:48Z")
Hi @pfgope & @ggg, We are still investigating, can you send me a private message with your repository urls? You can do this by clicking my profile icon and clicking the message button. Thanks. ---
**Author:** ![Fares](https://avatars.discourse-cdn.com/v4/letter/f/71e660/32.png) [@Fares](https://community.prismic.io/u/Fares)\ **Post date:** [September 25, 2020, 3:20pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/10 "2020-09-25T15:20:39Z")
Hi there, This issue has been fixed, can you confirm please? ---
**Author:** ![Phil](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/phil/32/14_2.png) [@Phil](https://community.prismic.io/u/Phil)\ **Post date:** [September 25, 2020, 3:35pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/11 "2020-09-25T15:35:08Z")
This has been fixed for everyone, please try again 🙂 ---
**Author:** ![Phil](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/phil/32/14_2.png) [@Phil](https://community.prismic.io/u/Phil)\ **Post date:** [September 25, 2020, 3:35pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/12 "2020-09-25T15:35:16Z")
This has been fixed for everyone, please try again 🙂 ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/system/32/1746_2.png) [@system](https://community.prismic.io/u/system)\ **Post date:** [September 26, 2020, 3:35pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/13 "2020-09-26T15:35:37Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed. ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/system/32/1746_2.png) [@system](https://community.prismic.io/u/system)\ **Post date:** [December 9, 2021, 3:00pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/14 "2021-12-09T15:00:10Z")
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**Author:** ![ggg](https://avatars.discourse-cdn.com/v4/letter/g/71c47a/32.png) [@ggg](https://community.prismic.io/u/ggg)\ **Post date:** [May 5, 2022, 2:32pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/15 "2022-05-05T14:32:03Z")
Hey Gang, Unfortunately seem to be encountering this issue again. ---
**Author:** ![Pau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/pau/32/5422_2.png) [@Pau](https://community.prismic.io/u/Pau)\ **Post date:** [May 5, 2022, 6:10pm UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/16 "2022-05-05T18:10:30Z")
Hey @ggg, usually this happens when the invited user didn’t use the same email to sign up than the one used in the invite. Could this be the case? ---
**Author:** ![Phil](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/phil/32/14_2.png) [@Phil](https://community.prismic.io/u/Phil)\ **Post date:** [June 2, 2025, 8:11am UTC](https://community.prismic.io/t/invitation-is-always-pending/2005/20 "2025-06-02T08:11:22Z")