# Media library is down

**URL:** <https://community.prismic.io/t/media-library-is-down/20151>\
**Category:** Prismic for Content Creators\
**Created:** [March 20, 2026, 3:34pm UTC](https://community.prismic.io/t/media-library-is-down/20151 "2026-03-20T15:34:00Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![r.cantin](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/r.cantin/32/8853_2.png) [@r.cantin](https://community.prismic.io/u/r.cantin)\
**Post date:** [March 20, 2026, 3:34pm UTC](https://community.prismic.io/t/media-library-is-down/20151/1 "2026-03-20T15:34:00Z")

</div>

## Describe your question/issue in detail

### Impacted feature

The media library does not load and this was flagged to us by our Editors **at 15:06GMT**. This happens on our prod and staging environment, as well as a completely separate test environment we’ve created. Here’s the recording: [Jam](https://jam.dev/c/9ad8afa1-7804-4baa-9917-3e3dae781d71)

### What steps have you taken to resolve this issue already?

[https://status.prismic.io/](https://status.prismic.io/) flags nothing [edit: I see it was added ~5-10mins after I wrote this]

### Errors

```auto
RequestError: {
  "url": "
https://asset-api.prismic.io/assets?limit=30&assetType=all
",
  "type": "unknown",
  "cause": {
    "name": "TypeError",
    "message": "Failed to fetch"
  },
  "info": {
    "pathname": "/builder/medias",
    "visibilityState": "vi...
Show more
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```

### Your Role

Software engineer

### Steps to reproduce

Go to a media library and see if it loads

---

<div class="post-metadata">

**Author:** ![r.cantin](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/r.cantin/32/8853_2.png) [@r.cantin](https://community.prismic.io/u/r.cantin)\
**Post date:** [March 20, 2026, 4:24pm UTC](https://community.prismic.io/t/media-library-is-down/20151/2 "2026-03-20T16:24:24Z")

</div>

Can confirm it’s resolved on our end as well [Issue with Media Library - Prismic Status](https://status.prismic.io/incidents/01KM5YAGDEHHZ8YXM51CT5FKT4)