# Received faulted and canceled status for Prismic API call **URL:** \ **Category:** Developing with Prismic\ **Created:** [February 21, 2022, 6:30am UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115 "2022-02-21T06:30:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mangesh1](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@mangesh1](https://community.prismic.io/u/mangesh1)\ **Post date:** [February 21, 2022, 6:30am UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/1 "2022-02-21T06:30:11Z")
From 20th February, in between, we have received faulted and canceled status for Prismic API calls. Attached is a screenshot for API calls:- ![MicrosoftTeams-image (1)](https://europe1.discourse-cdn.com/flex013/uploads/prismic/original/2X/2/267073e9b3e06b14a18edce4663bc86637173e7d.png) Also, we observed that a few images are failing to load from prismic at 11:37 AM IST on 21st February. Please can you let us know if there is any issue or incident going on? Thanks, Nikita ---
**Author:** ![Pau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/pau/32/5422_2.png) [@Pau](https://community.prismic.io/u/Pau)\ **Post date:** [February 22, 2022, 2:56am UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/2 "2022-02-22T02:56:38Z")
Hello Nikita. Thanks for reaching out. I'll need some more information about your case so we can investigate further. Can you provide us with the following info? - The URL of your repository - Which tool are you using to detect these stats? - All the timestamps you have of the errors and any additional screenshots as well if possible ---
**Author:** ![mangesh1](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@mangesh1](https://community.prismic.io/u/mangesh1)\ **Post date:** [February 24, 2022, 7:59am UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/4 "2022-02-24T07:59:18Z")
Hi, URL of the repository - [https://villaplus.prismic.io/](https://villaplus.prismic.io/) A tool we are using -Azure Application Insights. Timestamp- I will give you today's example: Today - 24th Feb 2022 from 12:37 AM IST, there are some logs added in our application insights related to images not loaded properly. Also we received faulted status code at same time. ![image](https://europe1.discourse-cdn.com/flex013/uploads/prismic/original/2X/5/5b7450d6959b5b5379e1e54272a2e03a260821ef.png) Please let me know if any other things are needed for the investigation. Thanks, Nikita ---
**Author:** ![Pau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/pau/32/5422_2.png) [@Pau](https://community.prismic.io/u/Pau)\ **Post date:** [February 24, 2022, 12:27pm UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/7 "2022-02-24T12:27:33Z")
Hello, thanks for the information. We'd like to know the following details: - What's the meaning of faulty in this case? - Do you have a log at the application level? - We see a 33sec duration on the screenshots; are you only having issues with prismic calls or are there calls to other services and if yes, do they have failing calls? ---
**Author:** ![mangesh1](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@mangesh1](https://community.prismic.io/u/mangesh1)\ **Post date:** [February 25, 2022, 5:00am UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/8 "2022-02-25T05:00:19Z")
Can you please check from your end, if there are any issues going on? We have only this information which i already shared. ---
**Author:** ![Pau](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/pau/32/5422_2.png) [@Pau](https://community.prismic.io/u/Pau)\ **Post date:** [February 25, 2022, 3:30pm UTC](https://community.prismic.io/t/received-faulted-and-canceled-status-for-prismic-api-call/9115/9 "2022-02-25T15:30:35Z")
We can't detect any issue on your repo. The percentiles on `/api` & `/api/v2` calls from 19/02 are good. That's why we needed additional info.