Toolbar Preview cookie issue

Hi,

Our site has been up for for more than a year now and the Preview suddenly stopped working. It display the preview but the preview does not include any new/unpublished content. It is only showing the currently published version of the page, not the latest saved version.
I check the io.prismic.preview cookie and it looks like this: {%22_tracker%22:%22Hxv7EtTo%22}
This doesn't look right. It is suppose to look like some sort of url correct ? Is this the actual problem ? If yes, how do I resolve this ? Please advise. Thanks.

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