# Unable to log in to dashboard

**URL:** <https://community.prismic.io/t/unable-to-log-in-to-dashboard/19854>\
**Category:** Prismic Administrative Support\
**Tags:** auth0\
**Created:** [June 27, 2025, 8:16pm UTC](https://community.prismic.io/t/unable-to-log-in-to-dashboard/19854 "2025-06-27T20:16:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![focusstate](https://dub1.discourse-cdn.com/flex013/user_avatar/community.prismic.io/focusstate/32/8504_2.png) [@focusstate](https://community.prismic.io/u/focusstate)\
**Post date:** [June 27, 2025, 8:16pm UTC](https://community.prismic.io/t/unable-to-log-in-to-dashboard/19854/1 "2025-06-27T20:16:57Z")

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Hello,

I have several accounts, and am able to log in to all of them but one. On one account, though, I get an Auth0 error: "Something went wrong, please try again later". I get a suspicious activity email and unblock it, but I'm still getting the error.

Thank you.

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<div class="post-metadata">

**Author:** ![Ezekiel](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@Ezekiel](https://community.prismic.io/u/Ezekiel)\
**Post date:** [June 30, 2025, 8:56am UTC](https://community.prismic.io/t/unable-to-log-in-to-dashboard/19854/2 "2025-06-30T08:56:04Z")

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Hi @focusstate,

Thanks for reaching out. Could you confirm the email address you're trying to log in with? If you don't want to share publicly, feel free to send me a private message on the forum or reach out to support via the [help portal](https://prismic.atlassian.net/servicedesk/customer/portals) 🙂