Error 500: Could not fetch remote custom types. You don't have access to the repo "***"

Developing with Prismic
24

Yes please I could not move forward with my pending tasks all day because I am in Latam, and there is no support. And why does this happen to our repositories?

26

Hello everyone, we're taking a look at this error again.

28

@marketing10, @fernando.ferreyra, @franck.gautier

  • Can you please try and delete the .prismic file, log in and try again? If this doesn’t do anything, downgrade to V0.4.1
  • Can you send us the JSON of the Custom Types that aren’t working?
29

Thanks for your reply, the errors have been corrected a couple of hours ago. Without doing anything, it is back to normal.

30

For us this got resolved "by itself" about 4 hours ago. And our current version of slice-machine-ui is 0.3.8 (if that's the package your talking about). BUT the main "thing" was with our repository, we couldn't see slices in any document that uses one or many slices...

31

Thanks for the update @marketing10, @fernando.ferreyra.

32

Hello @Pau ! Same thing for me , content returned at around 1 p.m. But this issue seems to come back randomly and it doesn't make me confortable about Production flow & stability.
Can we have an explanation about this issue please ? Cause identified ? Why it happens ? Which actions will (or did) you take to solve it ?

Thank you

33

We understand your concern. I'll ask the team for some insight about this and come back when I have more information.

34

Hey @franck.gautier, The root cause of the issue has been identified. It’s related to an unexpected empty string as slice ID. Here's the PR that fixed the issue, it was a release in version 0.4.1

36

Thanks you for the feedback