I'm experiencing very high load times across devices and browsers. When trying to go to my dashboard https://myurl.prismic.io/documents/working/ it takes almost three minutes to load - all other pages are fast since I am on a 250 MBit/s line. The file in question is main.js which takes 3minutes to d…

Hello @prismic.io @alex2 , Thanks for the infos you provided. We received some complaints from clients and they are all based in Germany, After some research it seems that Telekom Germany are having some routing issues with GitHub & AWS, are you using the same ISP ? (cf: https://telekomhilft.tel…

You're probably right, I wanted to share this tool with you because I find it useful! Your case it's probably not the only one, but the reasons may vary depending on each individual environment, internet connection, etc. We haven't find any particular logs/errors related to your repository. Somet…

Hi @prismic.io , I've reopened this for you now. P.S. nice user name.

@Phil Hah! Thanks, this forum picked it automagically for me based on my email address :smiley: I'm worried this seems to be with my ISP, as many AWS S3 pages are slow, but when I ssh into my server it's way faster from there. [cloudharmony.com_speedtest-for-aws] I used GitHub - reorx/httpstat: …

Hello Janis, there's another thing that sometimes causes repositories to be slow. The way we do it is: when a repo isn't used for a period of time, we put this repo in sleep mode. When a user tries to access it after a while (it can be one night) we "wake up" the repository and it can take some time…

Ahh I see! Is there a way for you to find out on the fly if a repo was put to sleep / freeze or not, so that for the user you can show a loading screen? This would make a better UX and the user knows something to expect to happen after a while. [image]

@prismic.io You're definitely not the only one. We have the same issues for weeks with different accounts, different users and different networks/locations. Most of the time we get a white blank page after loading for several minutes.

Hello @alex2 , welcome to the community Could you please send me the repository URL where you and other users are having this issue to help me debug it? I see that you have multiple repositories created with the email you use here in the forum. But I can't see the other users (are you sharing your …

Hi Paulina, i've sent you the other repository url via direct message and yes, we're in Europe.

I'm having the same issue. I just signed up to Prismic to test it out, as I might use it for some client projects. I get about 600 Mbps so my connection isn't the issue either. I am visiting from Thailand, but I have the same issue when using a VPN set to Ireland. I tried setting the VPN to Singapo…

Extreme high load times

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Extreme high load times

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