Preview links stuck in forever load / unable to generate shareable preview links

Prismic Administrative Support
1

When previewing any page or content on our website, and trying to generate a link, it is getting stuck. We can’t generate preview links at all which is affecting our ability to review our content efficiently before it goes live to customers. This is what the pop up looks like:

Screenshot 2026-03-03 at 15.15.24
Screenshot 2026-03-03 at 15.15.24676×1158 34.8 KB

I would like some assistance in troubleshooting the issue as there is nothing that was shipped on our side that would have caused this. This is happening on two of our repositories. This is also being replicated across my team from different people using different devices. The last time this happened it was Prismic-side, so I’m hoping it’s the same (& that it’s easily fixable?).

Merci!

2

Hey @sashahay,

Thanks for raising this! We're aware of this issue and are currently working on a fix. Could you confirm the name of the affected repository?

3

Hi @Ezekiel - this is also an issue for us, in the findmypast-titan repository. Is there any update on a fix for this? This is an active issue.

4

Hey @ehyslop, thanks for sharing your repository, a fix should be in place now :slight_smile: Let me know if that worked.

5

Seems to be working fine now, thanks @Ezekiel :star: :smiley:

6

I am still seeing the same issue, where the Loading… shows for the shareable link.

We use the toolbar script to integrate previews, and I noticed a 500 error coming from the toolbar’s script to prismic.io/previews/s?sessionId=…

Is this still an ongoing issue?

7

Hi @rej, could you share your repository name with me? Thanks!

8

Just confirmed the fix after sharing the repo, thank you for the excellent support.

9

@Ezekiel - we are also having this same issue in our repo ‘kansascityzoo’. Are you able to help? Live previews work, but sharable link hangs on Loading

10

Hey @dev12, should be fixed now :slight_smile:

11

@Ezekiel you the man! appreciate it

12

Hi @Ezekiel - same thing for writers-trust

13

Done @dev_wtoc :saluting_face:

14

Dear Ezekiel,
We have the same issue on websiteimmofino. Thanks for resolving this.

15

Hi @Ezekiel we are experiencing this issue on repository abtbanknext as well. Thank you!

16

All done @david13 and @emtuttle!