GET Request to Prismic Repository Results In A 400 Bad Request Error

Developing with Prismic
1

We keep getting this message on one of our landing pages:

The GET request to the repository (redacted).cdn.prismic.io resulted in a 400 Bad Request error. Complete URL: (REDACTED)

It will randomly happen. Sometimes we can go into the page in Prismic and just add a space and delete it, then republish the page. This has solved this issue. However, it continues to happen and we cant always fix it. Its a MAJOR ISSUE!!!

We have a few Klaviyo forms on the page, but we haven't made any changes to these forms, that would result in an error in Prismic.

Does anyone have a solution?

3

Hello @devin

Welcome to the Prismic community, and thanks for reaching out to us.

I sent out a message to my respective team and will update you. How frequently are you facing this issue? Is it still persist?

Thanks,
Priyanka

4

Hi Priyanka,

Thank you for your response. Yes the issue persists daily. Sometimes multiple times a day.

We are really hoping for a resolution soon.

Regards

5

Hello @devin

This issue is not from the Prismic side. Many things can cause 400 bad request errors. The majority of them are due to an issue on the client-side. It might be a problem in the implementation of the client.

Another thing to check is that are you caching the master ref?

Are you a developer? If not, you might need a developer to check the code implementation.

Thanks,
Priyanka