Integration fields time out when syncing

Prismic for Content Creators
1

Hello,

When adding a new integration field, the integration field will not sync. It shows the spinning loading symbol and eventually shows an error and indicates a timeout. The data from the api endpoint is in the same format as other integration fields that are working as expected, and existing endpoints continue to sync successfully. I first noticed this on Friday afternoon last week and have not successfully added a new integration field since then.

Cheers

3

Hi Marco,

Welcome to the Prismic community,

Can you please share with us the error you are getting as well the repository name (In a private message if necessary)?

Also, it would be great if you can share a screen recording of the issue that you are facing.

Looking forward to your reply,
Fares

5

This issue has been handled privately, if you have a similar issue please Flag to open it.

7

The problem was resolved, and the issue was the length of the Integration Field name. It should not exceed 36 characters. We've opened a ticket to make the error more explicit for admins.

9

Hi! I get the same error while trying to do the sync. I don't have any fields that exceed 36 chars. Is it possible to have more details on the error? Thanks

2021-08-27_15-40
2021-08-27_15-40715×115 1.9 KB

my endpoint exposing the catalog details:

2021-08-27_15-37
2021-08-27_15-37965×437 52.2 KB

11

Thanks for reaching out,

I will try to reproduce this issue on my side, can you please share with me (in a private message your repository name) as well as the endpoint that you are trying to pull data from?

A quick question have you tried to remove the <p> tag from the description?

Looking forward to your reply,
Fares

15

This issue has been handled in a private message, this issue was because this endpoint was password protected.