Issues with search and linking documents

Describe your question/issue in detail

Hi, I have a partner who is having trouble searching and linking documents (across all instances). When they do a search this is what they see:

When I search I get results:

When they attempt to link a document:

What I see:

Impacted feature

Search and document linking

What steps have you taken to resolve this issue already?

Restarted computer, signed out / in

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