Here are some steps for resolving network and Cors errors in the search bar and Prismic link component.
Step 1: Check VPN and Network Settings
- Most search issues are related to VPN or local network configurations.
Step 2: Whitelist the New Domain
- Add document-search.internal.prismic.io to your whitelist to ensure smooth access.
Step 3: Remove SSL Inspection
- Some teams solved the problem by removing SSL inspection for the entire prismic.io domain.
Step 4: Investigate Security Tools
- Tools like Netskope and Zscaler may interfere with the search feature. Disable or reconfigure these as needed.
- For one user, CloudFront appeared to be seeing multiple source IPs due to how Netskope routes and inspects traffic. To resolve this, a policy was implemented to route all traffic for the domain through a single tunnel, ensuring it originates from a consistent IP.
Step 5: Test and Report
- Please pass this information on to your IT team to investigate these settings and let us know how it goes.