Unable to access my Dashboard after sign up

Prismic Administrative Support
1

I am a developer testing out this product for a client. Every time I click on dashboard it takes me to "Tell us a bit more about yourself". I enter details then page refreshes and I am back on the same form. I tried accessing in incognito mode as well. No success. Is anyone familiar with this issue?

1 Like
2

Did you sign up using GitHub or email verification? I have had issues with GitHub in the past.

3

I've signed up via email and I'm also having the same issue.

For curiosity, I've checked dev tools to see why it keeps looping back to the "Tell us a bit more about yourself" page, and it gave this, if anyone's interested:

{"code":"malformed_body","message":"Invalid JSON body: Body failed schema validation","detail":[{"code":"unrecognized_keys","keys":["workingSituation","freeTextWorkingSituation"],"path":,"message":"Unrecognized key(s) in object: 'workingSituation', 'freeTextWorkingSituation'"}]}

There's probably an issue with the "Which best describes your work condition?" part of the form.

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4

Hi @muhammadcordelldev, @joshuaroiredita,

Welcome to the community to you both, sorry you've immediately seemed to hit a bug! We've been able to recreate this and the team is looking into it - I'll get back to you as soon as I have news, with the hope it'll be fixed soon.

Thanks for raising this!

5

This should be fixed now :slight_smile: Let us know if you run into any more issues, and apologies again!

6

Hi there!

I just had the same issue here by signing up w/ Github.
I'm back on this form and can't go further.

Thank you!

@Ezekiel do you know how long it could last?

7

Hi @anil.soilih,

Strange, this should have been resolved! You've tried accessing https://prismic.io/dashboard directly? Did you try to sign up this morning or just now?

8

Hi @Ezekiel
Thanks for the answer!

I just sign up few min before sending this message.
When i try to access from the link, or login button, i have the same issue.

And the form restart after validation whatever i put in

9

Thanks for the details! Could you record a Jam of this behavior? This would help us troubleshoot a ton, as it captures the browser console. Thank you!

10

Here it is: Jam
If you have a path to jump out of this step to access my Dashboard it could be awesome

Thanks

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11

We're investigating as we speak, I hope to be able to tell you it's resolved very soon :slight_smile: Thanks for the help!

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12

Should be good @anil.soilih, can you try again and confirm?

13

It works! Thank you very much!

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14

Thank you so much!

2 Likes
15

I signed up using an email