Can't create Prismic account

Prismic Administrative Support
1

Hi there,

I am trying to invite a client to a repository, but he messaged me that he can’t create a account, because of an error.

I tried to create a new account myself, and I get the same error. Please see the Jam below:

Hopefully this can be fixed asap, because my client needs access to the repository to add content before the deadline…

Best regards, Robin

2

Hey @ro.vdv,

Thanks for reaching out and sending the Jam, super helpful to have the info right away. We had a look on our end, and this is happening because the user already exists, we have an account to this email address. Can they reset their password? This should give them access again. We’ll make a note of returning more helpful error messages though.