Create new user loop

I have a user that says “pending” on my admin dashboard, but she cannot create an account - it says “USER@DOMAIN” already has an account.

I’ve tried removing her and re-adding and the “forgot password” link and nothing seems to work.

I was able to add other people to our repo, just not this one user.
Please help.

Hey Alan!

Does this team member created a Prismic account before you sent the first invite?

If you keep having this issue send me the email of the new user and the URL of the repository in a private message.

She might have been part of a different repo.
What’s the best way to email you her email address?

Just click on my User icon and then click on message!