[BUG] User not receiving invite email [urgent]

Prismic for Content Creators
1

Hi Prismic,

I am trying to add an additional user to our repo 'austyle' but they do not receive the invitation email. We have 1x free user on our plan and I have triple checked their email and have tried cancelling and re-inviting them to no avail.

They are a new staff member and we need to give them access urgently.

Kind regards,

Alex

3

Hi Alex,

I checked with the team and it seems they are doing some updates and that's why you didn't get the email. They are checking this, once it's done I'll let you know and we'll get your invitation email sent.

Sorry for the inconvenience.

Thanks.

4

Thanks for the update Phil, please get back to me as soon as you can.

5

Hi Alex,

This should be fixed. Can you try sending the invite email again?

Thanks.

6

Thanks Phil, we were able to resend the invite yesterday.

1 Like
7

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.