User confirmation email

One of our clients is trying to add us to the user on a repository, but the confirmation emails never arrive [help]

— When I reset my password:
—Password reset email never arrive.

Hello @ig1

Welcome to the Prismic community, and thanks for reaching out to us.

Should the user get an email to confirm? Didn't they get it?
Please refer to this article to learn more.

If that doesn't solve the issue, can you share with us the name of your repository (in a Private message if confidential) so that I can check for you?

Looking forward to your replay,