Email not received for a new user

Hi there,

We're trying to add a user to our prismic account, but we never received the email to validated it, we've looked at the logs on our side and it look like we didn't received anything from prismic.
However, some users are able to received those mails.

Appreciate any advices on that

Hi @wefight ,

Thanks for reaching out.

In order to debug this issue can you please share your repository name (in a private message if necessary )?

Looking forward to your reply,

Hi @wefight
I've got your private message and I have reported that to our DevOps team.

Also can you please ask the invited person to check on their dashboard it they see the invitation to the new repo? such:

Also can you please check your email Spam?