Integration Field - Cannot Save Shopify Settings

[tadams (Tracy Adams)]

Hi! For some reason, the "password" field in the "Shopify Settings" page of the Integration Fields area is returning an error saying it is blank/null, even though there is 100% a password in the field. I tested by manually setting the input field's value and also manually sending a request to your graphql API. It looks like the field label you're using on the form and the label in your API does not match.

Can you please fix this for us? I am trying to test Prismic as it's our top choice but we need the Shopify connection to work before we can migrate over 70 client websites over to this CMS.

[Pau]

Hello Tracy, thanks for reaching out

I did a test on my side, and it's working for me. Could you please provide me with the following details? That way, I can check if it's something related to your repo.

• Browse you're using
• URL of your repository (in a dm if you prefer)
• Any errors that appear in the repo UI or/and console

[michaelkpeterman (Michael Peterman)]

Hello, I'm having the same issue while trying to save my Shopify integration field details.

I created a new repo the other day through the online dashboard, requested integration fields be activated, and copied over my Shopify private app details to the Prismic Dashboard, but I can't save. The password field is failing validation no matter what value I put in. The request to Shopify returns an error saying that the password field is required.

I've attached a few screen shots that illustrate the issue.

Any help would be greatly appreciated. Thanks!

[Pau]

Hey @michaelkpeterman, thanks for reaching out.

We've published a troubleshooting guide that you might find helpful.

Shopify Integration Fields Troubleshooting guide

There might be some common configuration mistakes that cause your integration fields not to work as you'd expect: Case 1 [Connected to the wrong catalogue]: This may be a case of a copy and paste mistake. Make sure the id of the catalogue in the Custom Type you're using, matches that of the updated catalogue. Case 2 [Sync Error]: Go to your Integration Fields settings in the Prismic dashboard and see if it's synchronised or if there are any errors, the status codes will help you see what's w…

If none of these options work for you let us know

[michaelkpeterman (Michael Peterman)]

Hi @Pau thanks for the quick reply! I'm thinking that this may be a bug. I just tried the same process in a different browser and it worked first try. This is the browser that's not working for me (MacOS 10.14.6 Chrome 90) What browser am I using?.

[Pau]

Hey Michael, that's odd. The feature should work well on the browser you're using.
Did you try out the steps in the troubleshooting guide?
Let us know, so we can know how to help you

[quinten (Quinten Beek)]

I. just had the same issue on my chrome. I tried on safari and it worked.

I think it has something to do with the auto prefill of the password with my password manager. Once that is set it breaks.

[Fares]

Thanks, @quinten for your feedback.