Issue to upload Media

Prismic for Content Creators
1

Hi,

I can't upload any media on my library. When I click on the button, it doesn't work, nothing happens. I've deleted some pictures to see if it was the remaining space, but it doesn't seem to work.

Can you tell me what's going on please ?
Thank you very much for your help

1 Like
3

Hi @carla_bonneau_prismi,

Thanks for posting this question :slight_smile:

The issue could be caused by a problem with the cache or your browser plugins. For starters, you could try the following steps:

  • Log out, clear your cache, and log in
  • Try in a private browser
  • Try in a different browser

If that doesn't work, could you open your console and let me know if any error messages are appearing there? Also, could you share your repo name so I can check to see if there are any error messages in our logs? And, finally, could you send a screen recording of the behavior? (I use Giphy Capture for this.)

Thanks,
Sam