Not able to access releases

Prismic for Content Creators
1

Describe your question/issue in detail

I don't know the best place to post this so doing here. Please let me know if this isn't the right place but this is urgent.

Our company uses Prismic as the CMS for our website. The website is stable but we are currently unable to access any pages within a staged release.

For example, I'm able to go into a release like this one:

image
image3840×1572 226 KB

But when I actually click the page to edit it I get this error:

image
image2560×897 28.5 KB

This is true for all Prismic users at our company and all releases. We are thus unable to do any work on the website and are blocked.

Impacted feature

The page builder

What steps have you taken to resolve this issue already?

Tried logging in and out, replicated with multiple users.

Errors

See above.

Your Role

Software engineer.

Steps to reproduce

  1. Go to cesium.prismic.io and log in
  2. Go to the "Planned" tab next to "Work" to view all releases.
  3. Click on any page inside any release.
2

We are experiencing the same thing.

3

Update: it's working for us now.

4

Hi team,

We had a brief service interruption that was resolved on Friday. Happy to hear everything is working as intended now, thanks for letting us know!

5

Thanks for the clarification Ezekiel!

1 Like