URGENT BUG - Can't get into Prismic Document

I am getting this message when clicking in here - https://trove-lsc.prismic.io/documents/working/

Please advise ASAP.

Hello, the team is now informed about your case and we'll reach out to you as soon as possible. Thanks

Thank you. I'll be looking out for a response ASAP. The Prismic document has been down for almost 24 hours, and has been raised within our company.

The team should have contacted you by now. If you encounter any issues or have additional questions let us know.