Saved content is not displayed on the Prismic interface

Prismic for Content Creators
1

Hello,
we use prismic on two different environments (test & production). The content is synchronized by manual delta compare.
Due to sensitive data, here is an analog example of the problem on Prismic interface:
Text displayed@Test:

Lorem Ipsum:

  • A
  • B

Ut enim ad minim veniam.

Text displayed@Prod:

Lorem Ipsum:

Ut enim ad minim veniam.

  • on both environments the correct text is displayed to the customer
  • if the blank line on the production environment is deleted, the two missing enumerations (A and B) are listed as delta

For me it looks like all information is available in the backend, but is displayed incorrectly in the frontend.
How can I fix this problem?

Kind regards,
Timo

3

Hello @timo.hoffmann

Welcome to the Prismic community, and thanks for reaching out to us.

To debug and test the issue, I need the following:

  1. Your repo URLs
  2. And Custom Type name where you are adding text.

Thanks,
Priyanka

4

Hello @Priyanka
I sent you a PM with the answers.

Kind regards,
Timo

5

Hello @timo.hoffmann

I Apologies for being delay in response. I checked your repository, but I couldn't reproduce the same issue.

Could you share more details like screen-recording?

Thanks,
Priyanka

7

Hello @Priyanka
I shared a screen-recording as PM.
Kind regards,
Timo

8

Hello @timo.hoffmann

Thanks for sending more details. I'll pass this to my team and will come back to you as I hear back from them.

Thanks,
Priyanka

10

Hello @timo.hoffmann

My team found the issue; the CT model configured did not contain the list formatting options. After adding it, the listed contents are visible again. You must have changed the options at some point.

Thanks,
Priyanka