We can help you do this on our end. We'll need two active admin users from the repository to send a formal request for another user to take ownership of your repository. We will ask you for the following information:
- The repository ID
- The email of the user that shall be promoted, owner
- An message confirmation from another administrator that the ownership shall be transferred - to send through our support portal: Jira Service Management
For privacy reasons, we will remove the configured credit card. Therefore the new owner will need to update credit card information and let us know when done. Let me know if the procedure above is feasible from your side, and we can then proceed.