Can't transfer repository ownership

Prismic for Content Creators
1

Attempting to transfer ownership from an employee that's no longer with our company to my Administrator account and receiving:

Error transferring ownership: 403 - You don't have the required permissions

Anyone know how to get the repo transferred with this constraint?

7

We can help you do this on our end. We'll need two active admin users from the repository to send a formal request for another user to take ownership of your repository. We will ask you for the following information:

  • The repository ID
  • The email of the user that shall be promoted, owner
  • An message confirmation from another administrator that the ownership shall be transferred - to send through our support portal: Jira Service Management

For privacy reasons, we will remove the configured credit card. Therefore the new owner will need to update credit card information and let us know when done. Let me know if the procedure above is feasible from your side, and we can then proceed.

8

Hello!
Does this approach still apply (have three administrators contact Jira Service Management)? I would like to become Owner of the Prismic Repository at my company. There is currently only one owner and they've left the company and we don't have access to their account.
Thanks!

9

We always try to ask for two security reasons, but, one owner is enough.

11

Hi there,

Needing to update our repository owner. We have attempted to update this ourselves but receive an error message stating that we don't have permission to do so. The current owner no longer works for the business and therefore we are unable to login under their account.

Please advise how we go about updating this.

Thanks

12

Hello @rebecca.jones, to help you transfer the ownership of a repository we'll need one (ideally, two) active admin users from the repository to send a formal request to our support portal. We will ask you for the following information:

  • The repository ID

  • The email of the new owner

  • A confirmation message from the new owner

For privacy reasons, we will remove the configured credit card. Therefore the new owner will need to update their credit card information and let us know when done. Let me know if the procedure above is feasible from your side, and we can then proceed.