Content not refreshing and webhooks dissapeared

Prismic for Content Creators
1

Hello,
We are having an issue with out application. Content does not seem to be publishing or updating. We have followed your troubleshooting instructions.

We also tried to create a new webhook and all the new old webhooks disappeared when we saved the new one. We are now unable to create new webhooks.

Any ideas on what we should look for or are there any issues with the system at the moment?

2

Hi Team,

Welcome to the community!

I’m sorry to hear your facing these issues, I’ll be happy to help.

Can you send me a private message with the URL of your repository so that I can investigate this? To do this just click my profile icon and then the message button.

Thanks.

3

Thanks, Phil

I have sent you a private message. We are also unable to create new webhooks

Thanks in advance

Raul

6

I’ve created an issue with the dev team and we are investigating this further.

7

For anyone else experiencing this issue. The team found the issue yesterday and our trying to resolve it, so it should be resolved very soon. Once I have the exact time I’ll let you know.

8

Hi Raul,

So a fix has been created and is in the 'review and testing' phase once this has been deployed I'll update you here.

Thanks.

9

Thanks, Phil
It would be good to understand why it happened and how it can be avoided in the future since it has stopped our workflow for almost two weeks now.
Raul

11

Hi
Just checking on updates for this issue affecting our production sites for the past month or so?
Thanks
Raul

12

Hi Team,

Our goal is to publish a fix for this tomorrow but might depend on the last test. I apologise for the length this is taking, I've been trying to get more information. We have a packed deployment schedule and these things take time sometimes.

13

Hey again Raul,

It seems in your case there was a specific problem with malformed logs for your webhooks which caused the problem. We think it might be caused by the API your were contacting refusing the POST method from our webhook, thought we're not 100% sure.

We cleared the logs and it should work now. Can you try again and let us know if you see any other issues?

Thanks.

14

Hi Phil,
Thanks for the update. It worked but as we were trying to create one new webhook for a new site, they have all disappeared again.
Is this the expected behaviour? The developers are looking into any potential issues on the code for one of the sites but we were expecting that we would get an error as opposed to having all webhooks wiped which then affects all other sites.
Could you let me know if this is an issue that can be addressed? Unfortunately, our internal comms team is asking us to consider a different option if we continue having these issues
Thanks
Raul

15

We are sending webhooks with the POST method. It seems that a part of your system is refusing them and the log generated by the error breaks the display. We have a fix for that and will roll it out this week.

In the meantime we can see from our logs that it's a webhook from ngrok, maybe changing the settings for this will stop it from breaking.

If you can't see any of your webhooks at the moment let me know and we can clear the logs.

Thanks.

16

Hi Phil,
Yes, unfortunately, all of our webhooks and webhooks logs are gone so we can't troubleshoot
Raul

17

So, we deleted the logs from the DB, but can they check if this webhook name: ngrok.io can accept Post requests, because we received an error with "Method not allowed".

18

This issue has been closed due to inactivity. Flag to reopen.