Error on publishing document

Hi,
I cannot publish any pages on my repo.

It was working just fine 2 hours ago, can anyone help me ?
Thank you !

Describe your question/issue in detail

After making changes to existing document, auto-save, and clicking on publish button, it gives following error:

Oops! We were unable to publish your page.

We encountered an error while trying to publish your page. Please contact our support team if this issue persists.
After this happens, when you refresh the page, document is saved, but when I view the content in explorer (Prismic), it still shows old content.

Impacted feature

Document publishing

What steps have you taken to resolve this issue already?

Not sure if there's anything we can do on our side

Errors

Oops! We were unable to publish your page.

We encountered an error while trying to publish your page. Please contact our support team if this issue persists.

and in console, i see following error:

Failed to load resource: the server responded with a status of 500 ()

installHook.js:1 RequestError: {
"url": "XXXX", (please DM me if you need actual URL. wasn't sure if this is safe to be public)
"isPublicRequest": false,
"type": "http",
"status": 500,
"body": {
"error": null
}
}
at g (index-8sDOJbdI.js:62:24647)
at async Object.mutationFn (index-8sDOJbdI.js:818:13377)

overrideMethod @ installHook.js:1

Your Role

Web Operations Manager

Steps to reproduce

  1. Update existing document.
  2. Wait for auto-save to save document
  3. Try publishing document

Follow up on this.

Same issue happens when unpublishing document, and also on different repository we own.

Also someone else is having same issue here: Cannot publish any pages

Its working now for me, is it for you ?

Looks like it's fixed on my end as well :slight_smile:

Hey team, thanks for raising this! We had an incident last night around 9pm (French time) which made it unable to publish pages. Very sorry for the inconvenience, it should be all fixed now.
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I recommend subscribing to or bookmarking this page: https://status.prismic.io/ so you can stay aware of anything happening platform-wide.
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If you've got any further questions, or something's still not working, you can respond here and I'll have a look! Thanks for your patience.