Error on unpublish page and Error on delete planned release

Prismic for Content Creators
1

Describe your question/issue in detail

I am using Safari on MacOS 15.5.
I have a page “WdYXvSsAAC8AcvMa” which is failed to unpublish.

Screenshot 2025-07-31 at 13.10.44
Screenshot 2025-07-31 at 13.10.44601×163 21.1 KB

I also have a planned release “WdneHSsAANa4g5MP” which is failed to delete.

Screenshot 2025-07-31 at 12.59.49
Screenshot 2025-07-31 at 12.59.491039×267 26.9 KB

Impacted feature

Planned release deletion

Page unpublish

What steps have you taken to resolve this issue already?

The page “WdYXvSsAAC8AcvMa” is originally within the planned release “WdneHSsAANa4g5MP”, which is already failed to delete.
Then I tried to publish the page to test the delete release function again.
But come out that both of them are not working.

Errors

  • Error

    Something went wrong when removing Test story.

  • Oops! We were unable to unpublish your document.

    We encountered an error while trying to unpublish your document. Please contact our support team if this issue persists.

Your Role

Repository Owner

Steps to reproduce

N/A

2

Hi @aieitman,

Welcome to the community!

Could you try to recreate this and record it with the Jam plugin? It will capture the browser console which will give us more detailed error codes and might help us troubleshoot what’s going on here. Thank you!

3

Here you are:

Summary

https://jam.dev/c/17b03a5a-7d70-4c17-9d48-88e4be3cca3d

4

Thanks, that’s really helpful! We’re investigating and will let you know what we find.

5

Hey @aieitman, we should have unblocked you. This was a bug on our end, can you check and make sure it works on your side now? :slight_smile:

6

thanks, it works now.

1 Like
7

Hello,
I’m having the same error when I try to delete releases YoIK9BMAACMAzhog and ZKVcKRAAACEArsHC

8

Hey @Thomas_EBP, please create a support ticket and we can help you directly.