"Error while saving your changes" issue

Prismic for Content Creators
1

Hi Team.

https://www.zedge.net/app-ads.txt updated via the prismic.io solution no longer functions. Saving is not possible after adjustment is made. Please see an error below:

image
image1148×321 74.9 KB

Could you please advise how this issue should be solved? Thanks.

3

Hello @content-management

Welcome to the Prismic community, and thanks for reaching out to us.

Could you please share your repo name with me and Custom Type name or documents detail where you are making changes? You can send me a private message.

Thanks,
Priyanka

4

Hi Priyanka,

Thank you for a prompt reply.
I've sent you a private message with additional details.

5

Hello @content-management

I have checked your repository, and It works well for me. I can save and publish the doc (Screenshot attached). Could you please try it again? What browser are you using? Do you get any errors in the console when you save the docs?

Screen Shot 2022-03-17 at 13.15.46
Screen Shot 2022-03-17 at 13.15.462870×816 239 KB

Thanks,
Priyanka

6

@content-management I can reproduce the same issue. I have reported to my team, and I'll return to you as I hear back from them.

11

Hi Priyanka,

Is there any update on our issue? Thanks.

12

Hello Zedge,

I have created an issue in our issue tracker. My team will look into it. I haven't received any update yet. I will update you once I get any updates from them.

Thanks for your patience.

Priyanka

13

Hello Priyanka,

Have you heard anything from your team? We are still experiencing "error while saving your changes" issue and it affects our daily work.

Thanks.

14

Hello @content-management

We have reproduced and attempted to reduce the size of the contents in the field, which worked when saving. So it looks like a size limitation. My team doesn't know the exact limit of size. They are looking into it. In the meantime, if you can reduce the size of the content, you will be able to save the document.

Thanks,
Priyanka

15

Hi Priyanka,

Thank you for your assistance regarding this matter. Our file contains only text and should not be heavy at all. Please check the following link: https://www.zedge.net/app-ads.txt .

This file needs to be constantly updated with additional text information so we are not sure how we can reduce the size of the content. Could you please recommend what actions should we take?

Thanks.

16

Hello @content-management

I have passed the above information to my dedicated team. I will come back to you as I hear back from the team.

Thanks,
Priyanka

17

Hello Priyanka,

I hope you are doing well.

Is there any update on this?
Reported issue is affecting our work on a daily basis, we would like to find a solution as soon as possible.

Thanks!

18

Hello @content-management

I understand your point, but I haven't received any update from the team, although my team has labeled it a priority.

Sorry for the inconvenience.

Priyanka

19

Hi Priyanka,

Could you please advise when we should expect this issue to be fixed? The ticked was created more than a month ago.

Please find some additional details related to this issue:

image
image858×275 14.7 KB

20

Thanks for the additional information @content-management. We've sent this to the team. We'll let you know when there is any news.

21

Hi Team. Is there any update regarding reported issue?

22

Hello @content-management

My team came back to me, and they believe the use-case is not supported, and they would like to better understand their need before logging this as either a feature or advising you further. There is a hardcoded limit, so there is no workaround here.

Thanks,
Priyanka