Image requests timing out

Developing with Prismic
1

I have a Gatsby project that pulls data from the Prismic API during builds. Today we had several build failures between 1:45pm and 3:30pm MST reporting timeouts and network errors trying to pull images from Prismic. I'm on the "Small" plan. I'm looking for information about whether there was a Prismic incident today, or if there is something we can do to correct this issue?

For example (again, timestamp in MST):
3:12:06 PM: Unexpected error value: "failed to process https://images.prismic.io/santacruz/27c18d31-8d74-4b2a-a390-9f0c699a0520_Rsv_web_dh_action3.jpg?auto=compress,format\nRequestError: Request timed out"

2

Hi @michael.haines, I'm sorry that you're having trouble with this. I'm not sure what the issue might be, so I'll pass it over to the @Prismic-Dev-Team to look into. Someone there will get back to you when they pick this up from their queue.

3

Hey @michael.haines,

Welcome to the community and thanks for the report

Our image provider imgix had an outage explaining your problem.
It was reported here : https://status.imgix.com/incidents/pfvtb3ft7y42

Thanks for the report