Wrong Github Email Associated with my Account

Developing with Prismic
1

The incorrect email address is showing for my account, which I authenticate with GitHub. I have never switched owners of the repo.

I have never changed the email I use to access Prismic, or the GitHub account I use to access Prismic. I'd like to verify the correct GitHub account is being used for authentication to Prismic, and confirm that the email address I started with, mbritton72@gmail.com, is the only email address currently attached to this account.

3

Hi @michael.britton. I took a quick look and didn't see a prismic account associated with this email: mbritton72@gmail.com.

I suggest submitting a ticket about this via our support portal:
https://prismic.atlassian.net/servicedesk/customer/portals

5

Thanks, I'll submit a ticket.

6

I used Github authentication when I started my project. mbritton72@gmail.com is my primary Github email. This email is not associated with my account anymore, and I need it to be because the email now associated with my account is from a Github account associated with a previous employer. Unfortunately, I can't log into the support portal now because the Github primary email is incorrect. So we have a kind of catch-22 where I'm unable to do anything.

7

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I need this email to be mbritton72@gmail.com. That is the email I started with. I suspect what happened is I authenticated with Github from Slice Machine while logged into my work Github account.

9

Hi Mike,

If the linked email is linked to GitHub, the only way to update it is to add the new account and delete the old one.

Thanks.

1 Like
11

I have two email addresses associated with my Github account. If I delete the one that is currently my primary and is associated with my Prismic account, then add a new email address as my Github primary, will my huge project that I associated to Prismic through the unwanted email break?