Cannot activate my webhooks

Technologies
#1

I cannot activate my webhooks in settings >> webhooks. I am doing it by changing the On/Off-Slider to On.
Once I come back to this settings page. The webhooks sliders are again on Off.

What are the possible causes for it? How can I then activate the webhooks?

Webhooks Problem
#3

Hi Stefan,

Well, Prismic Webhooks feature available to every user, so there is no activation from our side required.

To debug this issue, can you please share your repository name with us (In a private message if necessary).

It would be also useful if you can share with us a screen recording of the behavior that you have described.

Looking forward to your reply,
Fares

#4

Hi Fares,
The name of the repository is "Fincraft".
I try to activate these two webhooks:

image
image713×326 15.8 KB

#5

Thanks for sharing those informations, I've checked our logs and I didn't find any errosr related to this.

So I will escalate this issue to your dev team and we will reach back to you once we have any updates.

#7

Any news from your side in the meantime??

#8

Hi,

There are no updates yet from our dev team and I will request our dev team to prioritize this issue.

#9

Same issue here Webhooks Problem - #3 by Fares

#10

Hi Stefan,

If you are a developer on this project, can you please check your browser console logs for any errors when you toggle the activate/deactivate switch?

#11

Hi, this is happening on all of our repos, but you can look at 'wilder-carbon' as an example.

I get the following in my console log...

Screenshot 2021-03-09 at 17.22.23
Screenshot 2021-03-09 at 17.22.232080×338 82.2 KB

#12

@thejuniperstudio can you please copy the full error, you can copy the request content in the Network tab.

#13

@Fares does this help? https://wilder-carbon.prismic.io/app/settings/webhooks/rL4UH9aV?_=6009911f723588e457f1b02b0b6cd6158e8c686ccf192887f4febc913710b2d8-1615369252713-ef04006677a0e02c72b83a66a6b4d4a6e0c4a71ebbf1e06446e2f9201c67abfb49

#14

In fact what I meant is to copy the response like this

#15

The response from the erroring request is: {"headers":["This field is required"]}

#18

Thanks, @thejuniperstudio . I've shared that error message with our dev team. They're looking into this.

#19

There are no errors in the console log

#22

Hey @cms and @thejuniperstudio ,

I haven't gotten a resolution for this yet, but I wanted to let you know that I'm checking in with the dev team to see where this stands, and I'll give you an update in a few days.

Sam

#23

Thank you for your message, Sam.
In the meantime, I exchanged the configuration of the webhooks in order to trigger the changes to the production, which is of course far more important...
The problem remains the same though: only one of the webhooks is active, and the others cannot be enabled.
Regards,
Valérie

#24

Hi @cms ,

Just to let you know: the dev team is working on this. I'll let you know when I have more info :slight_smile:

Sam

#25

I am also experiencing this issue. When you toggle the status the XHR request returns a 400 response with the payload {"headers":["This field is required"]}. and the status is not updated.

I ended up temporarily disabling builds in Netlify instead.

#26

I am also having the same issue as @tim6, with the same response payload. Manually triggering a build works fine.

Can we get an update on this? My client is a paying customer and would like to know when they can toggle build on certain events back on, instead of having to do a manual trigger each time.

Thanks in advance!