Images served from s3 bucket rather than CDN

Dashboard / Writing room
#1

Images added in the rich text field are sometimes randomly being served from an s3 bucket as opposed to the prismic CDN. On my side I can't see abnormalities in the images as they are using similar file formats and sizes, and removing/adding the image back into the field most times resolves the issue. For example the first 2 images here (https://wantimes.leoandlea.com/halloween_homemadesnack_for_dogs/) are both in the rich text field but one is being served from S3 and the other a CDN (https://images.prismic.io/leoandlea-blog/3d15298a-92af-470b-be01-d7c57f60db8b_halloween2.png?auto=compress,format & https://prismic-io.s3.amazonaws.com/leoandlea-blog/c2538310-2ae8-4998-8b82-69cb1510ba02_unnamed+(2).png)

Is there any reason why this might be happening?

#3

Hi Vincent,

Welcome to the community!

This is the first time I've seen this issue, I'm going to investigate why this is happening, so thank you for providing all this information. Once I know more I'll get back to you.

Thanks.

#4

Can you tell me when you originally uploaded the images that are appearing on the Amazon server, are they images that were uploaded a long time ago?

Thanks.

#5

Hello Phil,

It was uploaded around a month ago, at the same time as other images without issue.

#6

Hey Vincent,

In that case, I'm not really sure what the issue is here, so I've reported it as a bug to our team and hopefully, they'll find time to explore this. If/when they do find time they'll update you here.

Thanks.