I have been trying to use the Import feature only available to the more expensive plans, but I'm having issues with it. At first, I was able to compress JSON files as well as either PNG's or PDF's into the same ZIP file, so that when I imported, it would recognize and upload those non-JSON files and…

Hi @jared.z . As far as I’m aware, nothing should have changed with the Import tool recently. Just to clarify one thing, the import will work as that article describes only with image files going into an Image field. This means that if you are trying to upload images or other file types and connect …

I’m 98% certain I had the tool recognizing non-JSON, non-image file types at some point when I was first working with the tool; of course, now I’m doubting myself, but I created templates for all the JSON types I would need to upload (including those with PDF’s) and I’m certain I did test runs for e…

@jared.z Hmmm, I’m not sure what the issue might be off the top of my head. I’ll need to take a closer look. Can you send me the following? The url of your Prismic repository The zip file you mentioned above that isn’t working If you don’t want to share this publicly you can send a direct message…

@jared.z I just tested the import zip that you sent in your private message and it worked exactly as expected. Can you try it again? If it doesn’t work again, can you send any screenshots or error messages that will help us identify why it isn’t working for you?

I tested the import again and this is the result: [Screen Shot 2020-08-13 at 11.59.47] As you can see, there are no error messages; its just a “silent” failure. When I click “Check documents” , nothing changes. When I click “Import now!” in this situation, it still just imports the JSON; I though…

I wanted to follow-up on this issue because I haven't heard anything in over a month and the last I tried this was still an issue. For now, all the data is loaded for what I was working on at the time, but a new round of data will be necessary soon and I would like to understand if this has been fix…

@jared.z Sorry for the delayed response. This is very strange because when I test this using the exact zip file that you sent me it works just fine as you can see in this video: Screen Recording 2020-09-24 at 9.19.59 AM.mov (video) Google Drive file. At thi…

Hello @jared.z could you please try the process and record your screen while doing it. At the end of the process could you open your document in a release to see what is the result of the import? Thanks a lot,

Import Issue with Non-JSON Files

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Import Issue with Non-JSON Files

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