Not able to log in

Hello dear prismic team,

I have issues logging in with my account since yesterday, it asks me if I am a robot but there is no way that I can use a captcha or whatever, and when i still try to log in i don't get anything. Just see the screenshot below.

I have this problem when I try to log in with firefox, I don't have it with chrome. Can you please explain to me where it comes from ?

Hi Thibaut,

If you're only experiencing this in Firefox, then it's likely an extension interfering with the captcha. You try disabling the extensions one by one to find out what it is.

We play to enable a fallback in this case, but it's not on our immediate roadmap.


Today we use captcha v3 to allow or deny access to prismic. On a scale from 0 to 1, we allow only users above 0.3 which is google’s recommendation. Using a VPN or a private web session negatively impacts your score.
You can have your captcha score here: Score detector for reCAPTCHA v3