Hi Prismic team
Some of our clients are having a problem logging into Prismic when they need to resolve a reCaptcha.
The problem is that the reCaptcha never loads.
I wrote a wrong password a few times and got this:
When this happens you have to wait a few minutes until you can try again without captcha.
Hello @finnursigu, thanks for letting us know about this. Which browser are you using and, have you tried another one?
Our team uses https://browserstack.com to text across different browsers/devices. Recently I've been unable to get past the login screen with the following message:
Last I checked I'm a human, but I'm unable to prove this in any way preventing me from being able to log in to test my website.
Any way to get around this?
Hi @mariusz
I will try to investigate this.
Usually, waiting for a few minutes would resolve the issue; if that doesn't work, I advise you to try using another network; this can happen when your network is emitting too many requests.
Also, can you please let us know your browser and its version? Your location can play a role as well.
Today we use captcha v3 to allow or deny access to prismic. On a scale from 0 to 1, we allow only users above 0.3 which is google’s recommendation. Using a VPN or a private web session negatively impacts your score.
You can have your captcha score here: Score detector for reCAPTCHA v3
