Received faulted and canceled status for Prismic API call

Developing with Prismic
1

From 20th February, in between, we have received faulted and canceled status for Prismic API calls.

Attached is a screenshot for API calls:-

MicrosoftTeams-image (1)
MicrosoftTeams-image (1)1601×567 32.2 KB

Also, we observed that a few images are failing to load from prismic at 11:37 AM IST on 21st February.

Please can you let us know if there is any issue or incident going on?

Thanks,
Nikita

2

Hello Nikita. Thanks for reaching out. I'll need some more information about your case so we can investigate further. Can you provide us with the following info?

  • The URL of your repository
  • Which tool are you using to detect these stats?
  • All the timestamps you have of the errors and any additional screenshots as well if possible
4

Hi,

URL of the repository - https://villaplus.prismic.io/
A tool we are using -Azure Application Insights.
Timestamp-

I will give you today's example:
Today - 24th Feb 2022 from 12:37 AM IST, there are some logs added in our application insights related to images not loaded properly.

Also we received faulted status code at same time.

image
image1595×627 59.5 KB

Please let me know if any other things are needed for the investigation.

Thanks,
Nikita

7

Hello, thanks for the information. We'd like to know the following details:

  • What's the meaning of faulty in this case?
  • Do you have a log at the application level?
  • We see a 33sec duration on the screenshots; are you only having issues with prismic calls or are there calls to other services and if yes, do they have failing calls?
8

Can you please check from your end, if there are any issues going on?

We have only this information which i already shared.

9

We can't detect any issue on your repo. The percentiles on /api & /api/v2 calls from 19/02 are good. That's why we needed additional info.