Shopify Products on Prismic are not in sync with Shopify

Developing with Prismic
1

We are observing that from last week Prismic and shopify products are not in sync, we are missing some Shopify products in prismic searches.

  • At our end we made sure that we are setting right integration fields, and according to integration fields status it also syncing every 30 mins.
  • Also it was working perfectly fine from a long time now, so there must no shopify or config related issues.
  • Is there any other way to debug the issue?
4

Hi @saas1 ,

Your error sounds much like this bug that we identified, which should be rolling out a fix this week:
https://community.prismic.io/t/shopify-integration-fields-no-longer-updating/14186/12

Thanks.

5

Hi Phil, Thanks for the response but i cant access this page

7

Tried all of it:

  • Its sending requests ( to Algolia )
  • With right integration configuration
  • no error logs

but got no result for few queries, btw those products are active on shopify and we are expecting them to be available at prismic.

8

My apologies; you should be able to see the page now. I'll keep you updated on the bug status.

Thanks.

9

Yes, we are having the exact same issue as this one.

10

OK, I'll let you know once the team has rolled out a fix for this :slight_smile:

11

A post was merged into an existing topic: Shopify Integration Fields No Longer Updating