Hey, we’ve experienced a super frustrating issue on July 7th and trying to understand the cause.
We have a Page Type called “Video”. There we’ve had a field called “Verse” of type Number.
Here’s what happened
- On July 7th around 08:30am EST we changed the field type from Number to Key Text
- We saved the change and verified in the content editor that it was text and not number
- We started entering text in the new field and saved all changes
- Later that day the field somehow changed back to number as it was reverted
As a result we lost all of our work and data. This seriously eroded the trust in the system because there are no logs or explanation as to why this happened.
It’s a frustrating experience and loss of productivity.
Would you help me understand what happened?
What changed the field to number again?
Why we lost the data we’ve entered in this field?
Would it happen again and what is the guarantee for us that we are not going to lose more data?