Hey, we've experienced a super frustrating issue on July 7th and trying to understand the cause.
We have a Page Type called "Video". There we've had a field called "Verse" of type Number.
Here's what happened
On July 7th around 08:30am EST we changed the field type from Number to Key Text
We saved the change and verified in the content editor that it was text and not number
We started entering text in the new field and saved all changes
Later that day the field somehow changed back to number as it was reverted
As a result we lost all of our work and data. This seriously eroded the trust in the system because there are no logs or explanation as to why this happened.
It's a frustrating experience and loss of productivity.
Would you help me understand what happened?
What changed the field to number again?
Why we lost the data we've entered in this field?
Would it happen again and what is the guarantee for us that we are not going to lose more data?
What happened in your repository was unexpected, we aren’t currently tracking any similar issue.
What should normally happen if you want to free the name of a field to use it in a different one is: you delete the previous field (knowing that all the existing fields in published documents will be lost) and create a new one with the same name. This process is not reversed unless someone does it manually.
Is there a possibility that you have in some other custom type a field of type number with the same Verse API ID?
Can you send me the URL of your repository in a private message?
In this case, the reason why this happened is most certainly because someone in your team manually modified the Custom type and the document. These kinds of modifications can only be made by administrators. If your repository has more than one administrator, it is likely that anyone can make changes of this type.
It is true that at the moment there is no history feature to verify who modified something within the Custom types. A similar functionality: History revisions only exists within the documents.
I’m going to tag the @features-team to make them aware of this and to consider it for future improvements.
If there’s anything else we can help you with, let us know.
Fares
closed , flag & select 'Something Else' to reopen.
10
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